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FAQ

Placing Orders

Order Confirmation

Once your order has been processed, you will receive an email receipt confirming your order. Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the chosen carrier.

Modify/Cancel Orders

Once your order has been confirmed, it cannot be modified or cancelled. You may get in touch with our customer care at info@fortunewwd.com as soon as possible for any concerns regarding orders.

Shipping & Handling

Shipping Method and Tracking Packages

We ship with UPS INTERNATIONAL ECONOMY and FEDEX INTERNATIONAL PRIORITY for all destinations. Personal pick-up for domestic destinations is not possible. Orders are processed as soon as we have received payment in full. You will be forwarded a tracking number for your reference as soon as the order is picked up by UPS or FEDEX. Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you.

Estimated Rates and Delivery Time

We ship worldwide for the following fees:

Domestic (Philippines) – 1 to 2 business days

$ 5.00-

International (UPS INTERNATIONAL ECONOMY) – 3 to 5 business days

$ 29.00-

International (FEDEX INTERNATIONAL PRIORITY) – 2 to 3 business days

$ 38.00-

Returns & Exchanges

Return Policy

You can send any unwanted items back to us within 7 days of receipt for a return, provided that you email us and acquire a Return Authorization form from our team. International customers should send items to the returns address within 7 days of receipt for a refund using their carrier of choice. Once the item has been received, we will process a refund and you will receive a confirmation. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded from the refund unless the item is faulty upon receipt and initial inspection.

Items being returned must be in unworn condition with attached tags and in its original packaging. We will not accept any returns without prior written communication via email and a valid Return Authorization form. We will not assume any responsibility for lost or damaged items while in transit from the customer. As much as possible, we recommend using a trusted carrier with tracking information.

Exchange Policy

Due to the limited nature of our pieces, we will not be entertaining exchanges. Please refer to our return policy if you wish to return the product instead.

Sales and Other Promotions

Our online return policy only applies to orders placed through the website. All products bought during sales are final and are not eligible for returns.

Payment Methods

Accepted Payment Methods

Payments are made through PayPal which accepts all major credit cards from Visa, Mastercard, American Express and Discover. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. An account with Paypal is not necessary to complete the payment process. Once this transaction is complete, you will then be returned to your cart.

Payment is only debited from your card once the order has been shipped.

Product Information

Restock Concerns

Sometimes product comes back into stock due to failed payments, returns, cancellations and abandoned baskets. Beyond this, we only produce limited quantities for each garment per season. Once a garment is sold out, we unfortunately do not restock.

Product Photo Accuracy

We try to ensure during the photography process that the images online are as close to the real thing as possible. It is worth noting that monitors have different color settings so they may vary from screen to screen. We recommend checking the product descriptions for more information regarding colors.